Support
Need help with Dreamalizing? Email us and we will help you sort it out.
support@dreamalizing.comContact
For questions about your account, subscription, privacy, account deletion, or technical issues, email us.
We try to respond within a few business days.
Account and data
You can review privacy information, terms, and account deletion publicly. In the app, you can manage your own dream archive.
Subscriptions
Subscriptions are handled by the App Store or Google Play. Cancelling, pausing, or requesting a refund happens through your Apple or Google account.
Safe use
Dreamalizing is not therapy and is not crisis support. If you need urgent help, call your local emergency number or contact a local health professional.
Frequently asked questions
Where is my analysis?
Your dream is analysed on our own server — usually 30 to 60 seconds. If the server is briefly busy or offline it can take longer; your analysis appears as soon as it is ready.
Who can read my dreams?
Your dreams are processed on our own server and are not sent to any external AI service (such as Google or OpenAI). They are stored encrypted. Only you can see them in the app.
What happens to my dreams if Dreamalizing ever shuts down?
You can export all your dreams at any time (see below). If the app were ever to close, we would let you know well in advance so you can take everything with you.
How do I export my dreams?
In the app: Profile → Export data. You get a file with all your dreams and analyses.
How do I delete my account?
In the app: Profile → Delete account (or via the Delete account page). You receive a confirmation email; after that your account and dreams are permanently deleted.
I paid but the app still says "free".
Open Profile → Restore purchases. Your subscription is usually active right away. If it does not work, email us with the date of your purchase.
How do I cancel my subscription?
You cancel through your Apple or Google account (App Store or Google Play), not inside the app. Your access continues until the end of the paid period.
Can I get a refund?
Refunds are handled by Apple or Google (Apple: reportaproblem.apple.com; Google: via your orders in Google Play). If you get stuck, email us.
What does Dreamalizing cost and what is free?
During the free 30-day trial you can receive at most one full analysis per 24 hours. After that you have 3 more full analyses. Then the light version remains free: capture your dream, answer one deepening question, and receive a short reflection. Dreamalizing Premium gives unlimited full analyses for € 6.99 per month or € 59.99 per year.
Why is there a limit of one full analysis per day?
During the trial and for your 3 remaining full analyses, the limit is one full analysis per 24 hours. After that you can continue for free with one deepening question and a short reflection. Premium removes the full-analysis limit.
I forgot my password.
On the login screen: "Forgot password". You get an email to set a new one.
Does the app work on multiple devices or a new phone?
Sign in with the same account on your new device and your dreams are there again. Restore your subscription with Restore purchases.
The analysis feels off or too confronting.
An analysis is a prompt for reflection, not a judgement or diagnosis. If something does not feel right, feel free to leave it — or email us and Siebe will read it himself. Dreamalizing is not therapy or crisis support.
Do I get notifications and how do I turn them on or off?
Notifications (such as a morning reminder) can be turned on or off in the app settings or in your phone settings.
Have an idea or a wish? Email us at support@dreamalizing.com — we read everything.